Privacy Policy

Purpose of this document?

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to sales@flexachem.com

Privacy notice (Website)

How do we collect information from you?

We obtain information about you when you use our website, for example, when you complete one of our contact us forms. You are freely providing us with your personal information.

What type of information is collected from you?

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site.

The personal information we collect might include your name, address, email address, company IP address, and information regarding what pages are accessed and when.

How is your information used?

We may use your information to:

• provide you with a request for quotation per your instructions
• carry out our obligations arising from any contracts entered into by you and us;
• seek your views or feedback on the services we provide;
• notify you of changes to our services;
• send you communications which you have requested and that may be of interest to you such as email campaigns, product updates, new products etc
• activities, promotions of our associated distributor goods and services;
• process a grant or job application.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or for as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.


We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf:


We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings).

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. To access our Third Party Service Provider’s Privacy Policy for mailings, click here.

Security precautions in place to protect your information

When you give us personal information, we have taken the necessary steps to ensure that it’s treated securely which is why we have our website encrypted & protected with a SSL certificate. When you are on a secure page, a padlock key icon will be displayed on the web browser.

How does SSL work?

SSL works by the sharing of encrypted keys, or passwords. The keys are created in pairs, one a public key and one a private key. When the keys are traded in a particular manner between two parties, this protocol assures the parties in communication they are transmitting with one another and not a hacker or phisher. It also assures the data being transmitted is not intercepted by someone else.

Children’s Privacy

Flexachem does not knowingly collect personal information from children under the age of 18. Our Services are for a general audience and are not directed to nor intended for children under the age of 18. If you believe that a child under the age of 18 has provided personal information through our Services, please contact us at sales@flexachem.com and we will delete that information from our database.

Use of ‘cookies’

Our Site uses “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.  To learn more about how to opt out or reset your browser; click here.

Your choices/Opt-out

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about technical product updates and services, then you can select your choices by unsubscribing on the form on which we collect your information or by sending an e-mail to sales@flexachem.com requesting to opt out.

Privacy notice (Customer and Supplier Employees)

At Flexachem we are committed to protecting your privacy. This policy applies when we are acting as a controller of personal data, i.e. where we have determined the purposes and means of the processing of that personal data. It applies where we process personal data relating to self-employed customers and suppliers and employees of our customers and suppliers.

We will process your personal data for the purposes of communication with our customers and suppliers, ensuring any products or services exchanged between us satisfy agreed requirements and maintaining records. The legal basis for this processing is that it is necessary to achieve our legitimate interest, namely the supply of our products/services and maintaining a business relationship with your employer.

We will retain all personal data we have obtained relating to you for a maximum of 10 years to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting or reporting requirements.

We will share your personal data with customers and suppliers only to the extent that the disclosure is reasonably necessary for the purposes of the supply of our products/services and maintaining a business relationship with you or your employer.

As you are providing us with your personal data, it is important to us that you are aware of the following rights that you have in relation to our processing of that personal data.

• You can be provided with a copy of any personal data concerning you that we process unless that would affect the rights and freedoms of others. You can also be provided with information on how that personal data is processed by us.
• You can have us rectify any personal data of yours that we hold that is inaccurate or incomplete. In certain circumstances, you can also ask us to erase or restrict the use of any of your personal data that we process.
• You can object at any time to our processing of your personal data on grounds related to your particular situation.
• You can object at any time to our processing of your personal data for direct marketing purposes.

You can exercise any of the rights listed above by contacting us using the details at the bottom of this notice. If you are unhappy with any aspect of how we processed your personal data or your request to exercise a right, you can lodge a complaint with the Information Commissioner’s Office.

We are contactable by email at sales@flexachem.com

Privacy notice (Prospective Customer Employees)

At Flexachem we are committed to protecting your privacy. This policy applies when we are acting as a controller of personal data, i.e. where we have determined the purposes and means of the processing of that personal data. It applies to employees of organisations with which we are seeking to establish a business relationship.

We will process your personal data for the purpose of communication with your employer. The legal basis for this processing is that it is necessary to achieve our legitimate interest, namely providing information on our products/services that may be of value and establishing a business relationship with your employer.

We will retain all personal data we have obtained relating to you for a maximum of 5 years to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting or reporting requirements.

We will share your personal data with our suppliers only to the extent that the disclosure is reasonably necessary for the purposes of seeking to establish a business relationship with your employer and enhancing the relevance of any communications we have with you and/or your employer.

As you are providing us with your personal data, it is important to us that you are aware of the following rights that you have in relation to our processing of that personal data.

• You can be provided with a copy of any personal data concerning you that we process unless that would affect the rights and freedoms of others. You can also be provided with information on how that personal data is processed by us.
• You can have us rectify any personal data of yours that we hold that is inaccurate or incomplete. In certain circumstances, you can also ask us to erase or restrict the use of any of your personal data that we process.
• You can object at any time to our processing of your personal data on grounds related to your particular situation.
• You can object at any time to our processing of your personal data for direct marketing purposes.

You can exercise any of the rights listed above by contacting us using the details at the bottom of this notice. If you are unhappy with any aspect of how we processed your personal data or your request to exercise a right, you can lodge a complaint with the Information Commissioner’s Office.

Flexachem is incorporated and registered in the Republic of Ireland with company number 123318 and whose registered office is at Donnybrook Commercial Centre, Donnybrook, Douglas, Cork.

We are contactable by email at sales@flexachem.com